Privacy policy

Bitocol collects your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
Information you give us: we receive and store any information you provide in relation to Bitocol. You can choose not to provide certain information but then you might not be able to use some Bitocol Services. Examples of information that you give us include:

1. email address
2. name
3. gender
4. date of birth
5. home address
6. nationality
7. Phone number
8. other information to help us identify you

Automatically Collected information: we automatically collect and store certain types of information about your use of Bitocol Services including your interaction with content and services available through Bitocol Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses Bitocol Services. Examples of the information we collect and analyse include:

1. the Internet protocol (IP) address used to connect your computer to the Internet,
2. login, e-mail address, password and location of your device or computer;
3. transaction history.

Information from other sources: we may receive information about you from other sources such as credit history information from third party AML & KYC providers, which we use to help prevent and detect fraud and prevent money laundering.

Bitocol does not allow anyone under the age of 18 to use Bitocol.

We process your personal information to operate, provide, and improve the services that Bitocol offers to our users. These purposes include:

1. Transaction services. We use your personal information to take and handle orders, process payments, and communicate with you about orders and services, and promotional offers.
2. Provide, troubleshoot, and improve Bitocol. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of Bitocol Services.
3. Recommendations and personalisation. We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalise your experience with Bitocol.
4. Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws and regulations. For instance, we collect bank account information for identity verification and other purposes.
5. Communicate with you. We use your personal information to communicate with you in relation to Bitocol.
6. Fraud prevention and credit risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our users, Bitocol and others.
7. Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

We use cookies and similar tools to enhance your user experience, provide our services, and understand how customers use our services so we can make improvements. To enable our systems to recognise your browser or device and to provide Bitocol Services to you, we use cookies.
We use operational cookies and similar tools (collectively, “cookies”) to provide our services, for example:

1. Recognising you when you sign-in to use our services.
2. Providing customised features and services.
3. Displaying features and services which might be of interest to you, including ads on our services.
4. Preventing fraudulent activity.
5. Improving security.
6. Keeping track of your preferences such as currency and language.
7. We also use cookies to understand how users use our services so we can make improvements.

Operational cookies allow you to take advantage of some of Bitocol’s essential features. If you block or otherwise reject operational cookies through your browser settings some features and services may not work.

Information about our users is an important part of our business and we are not in the business of selling our users’ personal information to others. Bitocol shares users’ personal information only as described below and with the subsidiaries or affiliates of Bitocol that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as only permitted by applicable data protection laws.

Bitocol will make every effort to take appropriate organizational and technical measures to protect your personal data against unlawful processing and/or loss. Where Bitocol makes use of third party companies, we have made sure these organizations ensure that appropriate organizational and technical measures are taken.

Bitocol employees and employees of (sub)processors who have access to your personal data are bound by a non-disclosure clause.

We may share your personal information with our marketing partners for the purposes of targeting, modeling, and/or analytics as well as marketing and advertising.

You can access your information, including your name, address, payment options, profile information, and transaction history in the “Your Account” section of the website.